Case Study
Pamela – Area Service Manager at Step Up
Pamela joined Step Up back in 2013, shortly after the company was first formed, and has been an integral team member ever since.
I have enjoyed my time at Step Up, each day presents a new set of challenges and I feel like I am able to make a difference to the lives of the young people in our care.
Prior to starting her career as a Support Worker, Pamela gained an array of transferable skills from her time working as a hairdressing assistant and as a call-centre adviser. In these roles, Pam developed excellent communication and interpersonal skills which have enabled her to excel in her career as a Support Worker.
Pamela first joined Step Up as a Team Coordinator overseeing and coordinating other members of the team. Within 6 months, Pam was promoted to the position of Team Leader and along with it gained further responsibilities. After years of outstanding work, Pamela was promoted to the position of Service Manager in 2016, and then to Area Service Manager in January of this year.
Having held four internal positions at Step Up, Pamela’s career has been varied and interesting. Each role has presented Pam with a new set of challenges and we have supported her professional development by funding various qualifications to compliment her work. Pam has completed fully accredited qualifications in Care Services Leadership and Management and SVQ 4 Social Services and Healthcare through Step Up.
Pam enjoys the diversity of her job, each day presents her with a new challenge, and as with any role at Step Up, her work allows her to make a positive difference to the lives of young people. Her story exemplifies our company values of hard work, a willingness to learn, and shared mission to deliver the highest standard of care.
