Meet the Team

Craig Devlin (Director / Head of Service) has over 20 years’ experience working with looked after children and vulnerable young people.  For 17 years, he worked at Kibble Education and Care Centre, majority of which in a management position.  Between 2011 and 2013, Craig was a Director of a Housing Support Service for young people with housing support needs.

Craig is a qualified Social Worker and his experience, contacts and understanding of the needs of vulnerable people provides a pivotal role for Step Up.

Katrina MacVicar (Director / Head of Operations) has over 10 years’ experience working with housing support, employability programmes, residential child care and independent school providers. During this time Katrina has worked in senior positions and implemented and managed a variety of operational projects and responsibilities including: Referral and Young People Assessments and Documentation; KPI’s and Quality Assurance Procedures; HR & Training; Finance; Procurement, and Business and Marketing Strategies.

Prior to working within the independent care and education sectors, Katrina has over 6 years’ sales management and training experience and is qualified at honours degree level.  Katrina’s experience of operational management and service development provides an essential role for Step Up.

Pamela Vass (Area Service Manager) has over 10 years’ experience working with clients with challenging behaviours, mental health services, and learning disabilities.  Pamela has excellent understanding of health, epilepsy and medication and has been employed with Step Up since it began operating in Falkirk in December 2013.  Since then Pamela has accumulated service and staff management experience, completed SVQ4 Social Service & Healthcare, and line manages the support team. Pamela serves as the Registered Manager of Step Up. Managers of housing support services are responsible for the overall professional management of the direct provision, supervision, and quality assurance of care and support provided.

Cynthia Talbot (HR Manager) has over 12 years HR experience. Having started her career in retail buying and PR, she changed careers to HR, where she has worked for small, medium and large companies in various industries. She brings a wealth of HR experience combined with commercial awareness. Her breath of HR experience spreads across all HR disciplines including employee relations, cost reduction strategies, change and restructure projects, recruitment, training and employee engagement initiatives. Cynthia’s wealth of experience enables her to offer practical, strategic and commercial advice.

Doreen Towers (Office Manager) has over 30 years’ experience working in senior positions in the Royal Navy, including Chief Petty Officer.  Combined with five years’ experience as Office Manager with a technology firm and NVQ4 in Management, Doreen has brought a wealth of knowledge and expertise of HR, finance and system management to Step Up.